021 851 2683 merand@telkomsa.net

Job / Vacancy Application

Job Title: Operations Assistant (Warehouse/Distribution)

Sector: Admin & Secretarial

Location: Eastern Cape

Town / City: East London

Basic salary range: R0,00

Job Type: Permanent full-time


To ensure effective coordination of operational processes in order to deliver service as contractually agreed with customers.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Process Management – Storage

Ensures operational throughput as per SLA agreement specific to box storage.

Evaluates operational workflows and procedures to improve job processes on an ongoing basis.

Ensures fast and effective retrieval of documents for delivery to clients as required.

Ensures accurate and timeous location of files and boxes.

Ensures optimisation of resources with respect to current workloads.

Process Management – Distribution

Ensures maintenance and optimal usage of fleet vehicles, and recommends additions or replacement of vehicles.

Monitors and ensures that all vehicles conform to corporate identity guidelines.

Manages and ensures fast and effective collection and delivery of clients’ documents and records.

Ensures strict adherence to the corporate dress code.

Process Management – Vault

Ensures fast and effective rotational collection and delivery of required business back-ups to clients.

Ensures the accurate capturing of client information received onto the system.

Ensures the accurate retrieval of computer media for delivery to clients on a daily basis.

Ensures safe and timeous delivery of computer media to clients according to schedule.

Ensures optimisation of routing to maximise vehicle capacity utilisation.

Ensures that all ad hoc client requests are fulfilled in the most effective manner.

Manages and ensures effective and efficient maintenance of Vault operational processes.

Reports operational statistics and client related exceptions to the General Manager on a daily, weekly and monthly basis.

Ensures that all client complaints and issues are resolved.

Process Management – General

Reports on operational productivity to the General Manager on a daily, weekly and monthly basis.

Ensures that areas under supervision comply with the OSH Act and housekeeping guidelines.

People Management

Ensures that staff is trained, skilled and that their expertise is optimally applied.

Ensures that the working environment contributes to improve staff morale and increase productivity.


Provides input into the compilation of the regional budget.

Optimises resources to control and reduce costs.


Has overall responsibility for a staff complement of 10-12.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum 5 years driving experience in a logistics/warehousing/distribution environment

Matric Certificate – essential (not negotiable)

A post matric certificate/diploma in logistics/warehousing/operations

Willingness to work overtime

Code 08 Driver’s license and PDP

Ability to learn new systems and processes

Hands on person

Sense of urgency

Ability to work under extreme pressure

Ability to handle difficult clients and their continuous demands

Problem solving skills

Good communication skills

Able to relate well to people at all levels


Ability to adapt and be flexible especially when it comes to change

Must have the company’s objectives and best interest at heart

FORWARD CV:  sharryn@merand.co.za


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