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Job Title: PEOPLE CAPABILITY COACH (RESTAURANT FRANCHISE)

Sector: RESTAURANT FRANCHISE

Location: Western Cape

Town / City: Somerset West

Basic salary range: MARKET RELATED SALARY

Job Type: Perm

PEOPLE CAPABILITY COACH (RESTAURANT FRANCHISE)

To effectively support and drive all People Development interventions and development of organisational, management and team member competencies in their region in order to upgrade skills and knowledge levels of employees in line with company’s strategic objectives.
 
ROLES & RESPONSIBILITIES:
TRAINING PROGRAMS / WORKSHOPS / COURSES
• Ensure that all training program requirements and objectives are achieved and monitors the effective implementation and maintenance of all training programs to ensure a “One System” approach
• Training responsibilities may include but are not limited to: Developing Champions, Star Training Standards, CHAMPS Training, Customer Mania Plus, Building a Great Restaurant Roadmap
• Orientation of both management and team members of the region
 
TRAINING RESOURCES & MATERIALS
• Implement tools to support and reinforce the required training programs
 
TRAINING NEEDS ANALYSIS
• Work closely with operations in assessing existing and future employee development requirements
• Assess staff training requirements and recommend programs to meet career development needs
• Make recommendations Operations for improvements and new initiatives
• Implement additional training initiatives according to the needs of the region
• Implement class room sessions on topics according to the needs of the region
 
ASSESSMENTS & MODERATION (QUALITY ASSURANCE)
• Communicate or regular basis with the Training Manager on issues such as employee training status, tests and assessment results, DC requirements, etc.
• Coach, assess and certify trainees – TM to RGM
• Ensure 100% Star training Status in Region at all times
• Learningzone Ambassador of the region
• Ensure 100% effective use and tracking of the blended learning process in the region
• Provide support and guidance on the assessment and subsequent development of identified employees
• Approve all certification by inspecting relevant documentation required
• Plan and develop appropriate knowledge and competency assessments
 
TRAINING & DEVELOPMENT ADMINISTRATION
• Keep accurate and updated reports on test results, assessments and training tracking sheets per employee
• Collate and compile various monthly training reports on interventions conducted monthly / annually
• Complete all associated training and development administration
• Ensure all role players are fully trained on e-learning utilisation
 
BUILDING RELATIONSHIPS
• Contribute to region Training & Development enhancement through participation in the Ops in store meetings as well as Area RGM meetings
• Involvement and assistance in special projects and roll outs as determined from time to time
 
FORWARD CV:  merand@telkomsa.net
ONLY SHORTLISTED CANDIDATES THAT MEET REQUIREMENTS WILL BE CONTACTED

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